How do I connect Shiprocket or Delhivery to my website?

Manually copying every order into a courier portal wastes time and causes mistakes. Connecting Shiprocket or Delhivery to your store lets orders flow automatically, labels print in bulk and customers receive tracking updates. Setup is usually straightforward with the right steps.

Here is how integration works and what to check. Features change, so confirm details in each provider’s documentation.

Shiprocket or Delhivery: how they differ

Visit Shiprocket and Delhivery for current integrations and pricing.

Steps to connect your store

1. Create and verify your account with KYC and pickup address.
2. Connect your store through the channel integration, plugin or app for WooCommerce or Shopify.
3. Map settings: package weights and dimensions, pickup locations and order statuses.
4. Set shipping rates on your store to match real costs.
5. Enable tracking updates by email, SMS or WhatsApp.
6. Test with a few real orders before switching fully.

Product weights matter

Courier charges depend on weight and size. If product weights in your store are missing or wrong, labels will be wrong too, and you may face extra charges after weight checks. Add accurate weights and dimensions to every product before going live.

COD and returns

Both services support cash on delivery collection and returns, with their own fees and remittance timelines. Set clear COD rules on your store to reduce refused orders. Read how to prevent cash on delivery fraud.

Example: from spreadsheets to automation

A spice brand used to copy orders into a courier portal every evening, which took an hour and caused address errors. After connecting Shiprocket or Delhivery style integration to its WooCommerce store, orders synced automatically, labels printed in one batch and customers got tracking links. The owner spends ten minutes a day on shipping now. The brand also compared courier rates inside the aggregator to cut costs on heavier parcels.

Common integration issues

• Orders not syncing because of status mapping.
• Wrong weights causing extra charges.
• Duplicate shipments from manual and automatic creation.
• Tracking not updating on the store.

Most are fixed in settings. If not, a developer can check webhooks and plugin configuration.

Choosing between them

When deciding between Shiprocket or Delhivery, list your typical parcel size and weight, the pincodes you ship to most, your monthly order volume and how much COD you handle. Ask both for rates and service levels for those exact cases. Check how each handles weight disputes, returns and COD remittance timing. Many growing brands start with an aggregator for flexibility and later add a direct courier contract for their busiest routes. Whichever you choose, connect Shiprocket or Delhivery to your store properly so orders, tracking and returns are handled automatically rather than by hand.